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Hey guys welcome to day 51

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of 100 Days of Code. Today

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we're going to be building a Complaining Twitter bot.

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I dunno about you, but I'm the sort of person who really,

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really hates dealing with customer service. Very often,

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if I buy a product and it doesn't work

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or it gets shipped to me broken,

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I will actually just put it down to bad luck to avoid having to deal with

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customer service. I find it really hard calling up customer service,

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waiting on the line,

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and it's just generally a really difficult experience for me.

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But what if it's something that really bothers you that you need to complain

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about in order to get it fixed? Well,

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this particular internet user was promised a internet speed from Comcast,

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so Xfinity in the US where he was meant to get 150 kilobits down and 10

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kilobits up.

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But what he found was that actually for a lot of the time,

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he wasn't getting the promised internet speeds.

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So he would do a speed test and then send his internet speeds by Twitter

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to Comcast to complain. Now,

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depending on who your internet provider is and how much you're paying,

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they tend to guarantee a minimum internet speed. Now,

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very often though, most people aren't testing their internet speeds every day.

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Just occasionally you feel like, oh, it feels a bit slow today.

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Or why is my download taking so long? If you look in your contract,

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you'll often find that guaranteed minimum speed in terms of megabits per second.

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For most people, it's probably going to be around 30 megabits or 60 megabits

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depending on how much you pay. Now for a lot of providers,

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they actually have a guarantee where if you can prove that the internet speed

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that you're getting is not what they promised,

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they'll actually give you your money back or even better

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they might try and fix it.

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So what this Comcast user did is he would test his internet speed and then tweet

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automatically to Comcast and complain that his internet speed is only 23 down

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5 up when he's paying 150 down 10 up. Now,

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the reason why people interact with Twitter in terms of customer service is

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because it's public.

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Everybody else can see your complaint to a particular company

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and if they're a large brand or a large company,

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then they tend to have a social media monitor.

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And often the customer service you get by complaining on Twitter can actually be

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even better than if you call them up or if you email them.

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One of the best customer service teams on Twitter is JetBlue.

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And on the internet,

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you've got lots of examples of people having a really great experience with the

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customer service team on Twitter from JetBlue, for example,

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this guy who was on a flight and his TV didn't work,

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and they actually ended up offering him, um,

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flight credits just on the spot for having a broken TV,

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all achieved using a couple of tweets. Now,

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recently I was even reading this article in time magazine

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where it's talking about 'Does tweeting at companies really work?' And very often,

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yes, it really does. And even when you look at this basically Python

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Twitter bot,

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you can see that he often got replies from Comcast and other users chipping in

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trying to get ahold of Comcast to fix their internet as well. Now,

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Comcast is probably quite well known to having pretty bad customer service.

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In fact, there's this post which I'll link to, um,

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where a journalist was trying to cancel their Comcast service

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and it took something like 5 or 10 minutes where the customer service guy was

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just trying really,

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really hard to not let them cancel even sometimes being quite condescending and

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a bit mean. But in this conversation,

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you actually hear the Comcast person saying we're the only people who can

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promise you a hundred megabit download speed. And in fact,

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when you look at the Comcast users tweets,

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you can see often that is actually not the case.

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So this can also bolster your argument when you want to leave an internet

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service or when you want to get money back

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or when you just want somebody to fix your internet speeds.

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The website we're going to be using is speedtest.net

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which is probably one of the best speed test websites out there.

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And what we're going to do is we're going to use our bots using selenium to

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press go.

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You can see it's going to start working out my download speeds and my upload

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speeds. Now this often takes anywhere between sort of half a minute to

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two minutes depending on your internet speed.

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But once it's done,

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then we'll end up with a result ID as well as our download speed and our upload

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speed.

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And you can then compare these against what you were promised by your internet

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service provider. And then we're going to tweet at our provider.

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So if it's Comcast or AT&T or in the UK, it could be BT or Sky,

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whatever it may be.

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And then we're going to tell them about our terrible internet speeds compared to

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what we pay for. So that's the goal.

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And when I run my internet speed Twitter bot, you can see

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this is what happens.

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[inaudible],

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That's the goal. Once you're ready head over

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to the next lesson and let's get started.