WEBVTT



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<v ->In this section of the course, we're going to dive deeper</v>



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into the CompTIA troubleshooting methodology.



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Now, you might remember from our earlier lesson



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all the way back in section one



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where we discussed the six steps



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of the troubleshooting methodology.



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Now, if you don't remember that lesson,



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we're going to do a quick review



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because I know that was a while ago.



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First, identify the problem.



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Second, establish a theory.



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Third, test the theory.



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Fourth, establish a plan of action.



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Fifth, verify system functionality



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and sixth, documentation.



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Now, I know this is a bit of an oversimplification



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of the six steps but in this section of the course



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we're going to spend one lesson on each of these six steps



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so we can explore each one in more depth



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because you are going to get several questions on the exam



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concerning this six step troubleshooting process



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that's going to be written in a lot of different ways.



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So this goes beyond just memorizing the six steps



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but you also need to understand them.



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So, as we move through this section



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we're going to be focused on domain five,



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hardware and network troubleshooting



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as we fully cover objective 5.1.



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Objective 5.1 states that given a scenario



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you must be able to apply the best practice methodology



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to resolve problems.



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So, let's get started with our in-depth coverage



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of the six-step troubleshooting methodology



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in this section of the course.