-: In this section of the course, we're going to talk all
about how to troubleshoot mobile devices
including mobile power issues, mobile hardware issues,
mobile display issues, mobile connectivity issues
and mobile malware infections.
So as we move into this section,
we're again going to be focused on domain five,
hardware and network troubleshooting
as we fully cover objective 5.5.
Objective 5.5 states that given a scenario,
you must be able to troubleshoot common issues
with mobile devices.
As we begin this section, we're going to first take a look
at the different mobile power issues
that you might come across,
including things like poor battery health,
swollen batteries, and improper charging.
Then we'll move
into some different mobile hardware issues like overheating,
liquid damage, and physically damaged ports.
Next we'll move
into our discussion of mobile display issues
things like broken screens, digitizer issues
and cursor drift, or touchscreen calibration issues.
After that, we're going to cover some issues associated
with mobile connectivity.
This includes poor, limited or no connectivity
that's caused by faulty cellular
or wireless transceiver and misconfigurations.
Finally, we'll cover mobile malware infections, their causes
and how to rectify them on uninfected mobile device.
Now as you're going to learn in this section of the course,
there are lots of potential mobile device issues
that you're going to be asked to fix as a technician.
So let's get started with our coverage
of how to troubleshoot mobile device issues
in this section of the course.