-: In this section of the course,
we're going to talk all about
how to troubleshoot print devices,
including printer connectivity issues,
print feed issues, print quality issues,
print finishing issues, and print job issues.
So as we move into this section,
we're once again going to be focused on domain five
hardware and network troubleshooting
as we fully cover Objective 5.6.
Objective 5.6 states that given a scenario,
you must be able to troubleshoot and resolve printer issues.
As we begin this section,
we're going to first take a look at different printer
connectivity issues that you may come across in the field.
This includes things like local cable connections
or the network connections not working properly.
Then we're going to move into some different print feed issues,
such as paper jams, incorrect paper sizes being used,
papers that aren't feeding properly, multi-page misfeeds,
and other things like that.
Next we're going to move into our discussion
of print quality issues.
This includes things like lines printing down a page,
garbled print outputs,
toner not fusing to the paper,
and faded printouts, speckling on printed pages
and incorrect chromas being displayed.
After that, we'll cover some issues
associated with print finishing,
such as staple jams and hole punchings
that are happening in the wrong locations.
Finally, we'll cover print job issues,
their causes and how to fix
a congested or clogged print queue.
As you're going to learn in this section of the course,
there are lots of potential print device issues that you're
expected to know about as a technician and be able to fix
those in the field or in the workplace.
Now you're going to be the first line of support
for all these different printer issues,
so it's important to understand these things.
Now let's go ahead and get started with our coverage
of how to troubleshoot print devices
in this section of the course.