So welcome to a brand new section where it's now time to start talking about great customer service.
The third and absolutely key point in building a trustworthy store.
So how do we do this?
Well, in this section I'm going to be showing you some fantastic methods, but we're going to start
off with something nice and simple, which is going to involve us improving our contact us page, because
of course, very often this is the most common way that our customers will want to get in contact with
us.
And so let's start by heading over to the Contact Us page itself.
Where I'm sure you remember the title and the text that we set up in the Contact Us lecture towards
the beginning of the course.
Now, when we created this text at the time, it was the perfect start.
But now things have progressed and in my case, for example, I'm now focusing on a dog store.
And so ideally I'd want to spend a bit of time rewriting this to focus the words more on the dog niche.
But just in the interest of time, all I am going to do is to change this part here where it says a
fantastic selection of products to a fantastic selection of dog products.
So forgive me for only making a small change, but I'm sure you get the idea.
Now I'm going to do that in a moment, but before I do, I want to talk about the next thing on the
contact us form, which is this email.
Now, of course, this was the email that I used when I first signed up for Shopify.
And at the very least, it should now be reading info at best Bark bargains.com.
But in fact, the best solution is to not have an email address here at all and to replace it with a
contact us form.
So why is that?
Well, it just makes it easier for our customers to contact us.
If I leave it as an email like this, which again was absolutely fine in the beginning, it means that
somebody basically got to copy paste my email into their email software and send me a message.
In other words, a number of steps which can be a little bit annoying.
But by having a simple contact us form, all they've got to do is to fill it in and click on send.
So let's go ahead and set that up.
And so going back to admin where you can see I'm already on online store and pages opening up the contact
us page.
The first thing I'll do is to simply insert the word dog here.
So it reads a fantastic selection of dog products.
And then because we don't need the email address, I'm going to remove it and then extend this sentence
to read.
Please don't hesitate to contact me on the form below.
So let's do that.
I'll put in a full stop rather than a colon, and then I will save the page and then we want to add
in the contact us form.
And this is really easy because up to this point when I've been talking about the theme template, I've
been saying that the default page is fine and it has been fine, but now we can make use of the other
option, which is this contact.
And when I select contact, although you don't see any visible changes here in admin, if I now save
this, go back to the contact us page on the site and refresh.
You can see that it's actually added in a contact us form.
So at this point you might be thinking, well where did that come from?
Well, let me show you.
Going back to admin and over to themes, I'll click on customize.
And then at the top here where we've been working on the home page.
If I open this up now and go to pages and then contact, here is the contact Us page with the contact
form added.
And you can see the contact form element over here under the template.
And of course using the theme editor I could very easily edit this page.
And so now let's go ahead and test this.
So going back to the site to the contact Us page I shall put in my name and then my email and then the
comment I'll just put just testing and click on send.
It comes up with this nice message.
Thanks for contacting us.
We'll get back to you as soon as possible.
And then probably you're now thinking, well where did that message go?
Well, it went to the sender email that we set up under the notifications, a few lectures back.
And just in case you've forgotten where that is, or maybe you haven't set it up yet, let me remind
you.
So going back to admin, we'll come out of the theme editor, go down to settings.
And scroll down to notifications.
And it's this email address that I'm talking about.
That is where the message is going to go.
And so to retrieve it, all I need to do is to go over to my email.
So going over to my webmail you can see that I'm already logged in under info at BestBuy bargains.com.
And you've probably also noticed that there's a new message.
And if I click on it, here is the message coming from the email that I put in and of course the comment
that I added and then to reply to my customer, all I need to do is to click on reply.
And you can now see that I'm in communication with Tim at E-commerce mindset.com, meaning that my contact
us form is now completely set up.
Now, I appreciate that that's only really a small improvement in customer service, but it is nevertheless
an important one.
However, we can definitely do a lot better than that and we're going to be looking at that in the next
lecture.