WEBVTT 00:00.050 --> 00:04.430 So in this lecture and the next, I'm going to show you how you can massively improve your customer 00:04.430 --> 00:07.040 service by installing live chat. 00:07.040 --> 00:09.050 And to do that we're going to use an app. 00:09.050 --> 00:11.060 And that app is called Teydea. 00:11.060 --> 00:14.930 And so of course, the first thing we need to do is to actually install Tido itself. 00:14.930 --> 00:18.200 So come down to apps in the search box type Teydea. 00:18.200 --> 00:24.950 So t I'd I o where you see this Teydea live chat and I chat bots free plan available. 00:24.950 --> 00:27.590 And of course we're going to be making use of the free plan. 00:27.590 --> 00:29.240 So go ahead and click on this. 00:29.240 --> 00:32.990 And it opens up the App store and takes me straight to the Teydea home page. 00:32.990 --> 00:37.010 And the first thing I want to draw your attention to is if I just scroll down here a little bit, it 00:37.010 --> 00:43.910 says Teydea is a customer experience platform that enables online stores to provide excellent customer 00:43.910 --> 00:47.420 service, which is what I'm going to be showing you in this lecture. 00:47.420 --> 00:54.140 But the app can also help us turn passive visitors into active buyers, which is also something I'm 00:54.140 --> 00:54.950 going to be showing you. 00:54.950 --> 01:00.050 But later on in the course and in fact, as we progress, you're going to see that video is going to 01:00.050 --> 01:04.520 help us out an enormous amount with many of the key aspects of your business. 01:04.520 --> 01:05.030 Okay. 01:05.030 --> 01:10.370 So just before we do install this, let's go up to the top where I draw your attention to the rating, 01:10.370 --> 01:12.350 which is 4.6 out of five. 01:12.350 --> 01:14.510 There are tons of reviews. 01:14.510 --> 01:19.700 And if I scroll down here a bit further, you can see that this app has been around since 2014. 01:19.700 --> 01:22.490 It really is a very well established app. 01:22.490 --> 01:25.670 And then let's scroll down to the pricing. 01:25.670 --> 01:31.520 And it's at this point that I want to give you three really important tips whenever you are considering 01:31.520 --> 01:32.540 buying an app. 01:32.540 --> 01:36.800 So tip number one, always make use of the free version. 01:36.800 --> 01:39.860 Or if there isn't a free version, make use of the free trial. 01:39.860 --> 01:44.270 And I know that sounds obvious, but you'd be amazed the number of people that just go straight in to 01:44.270 --> 01:45.410 buying the app itself. 01:45.410 --> 01:47.720 So always make use of free. 01:47.750 --> 01:53.570 Tip number two only buy apps with money that you have from sales in your business. 01:53.570 --> 01:56.720 Do not be tempted to take money from elsewhere. 01:56.720 --> 02:02.120 And so that means in the beginning, when you don't have any sales, you shouldn't be buying any apps. 02:02.120 --> 02:08.240 Or to put it another way, the apps that you do install should all have a free forever plan as an option. 02:08.240 --> 02:14.360 And the two apps that I've shown you up to this point, both dropshipping and now Tédio, have a free 02:14.360 --> 02:15.530 forever plan. 02:15.530 --> 02:20.540 But of course the sales are going to come in, you are going to have money in your bank account. 02:20.540 --> 02:23.060 And so at some point you will want to buy apps. 02:23.060 --> 02:25.310 Which brings me to tip number three. 02:25.310 --> 02:30.590 And that is when you're buying an app, you should ask yourself the question, is this app going to 02:30.590 --> 02:34.460 give me at least a ten times return on my investment? 02:34.460 --> 02:36.080 So what do I mean by that? 02:36.080 --> 02:41.330 Well, taking this customer service as an example, you can see that it's $29 per month. 02:41.330 --> 02:46.700 So if I were to buy this version of Tédio, I would want to make sure that it's going to bring me at 02:46.700 --> 02:52.460 least $290 per month, in other words, ten times my initial investment. 02:52.490 --> 02:56.930 Now, that's not always easy to measure, but you should at least have some kind of feeling. 02:56.930 --> 03:02.150 And so in this case, you'd be asking yourself the question, if I do buy this more expensive service 03:02.150 --> 03:06.950 and it gives me all of these extra features, is it really going to take my business up a level? 03:06.950 --> 03:09.200 Is it really going to bring me that extra money? 03:09.200 --> 03:11.420 And if you feel that it does, then go ahead. 03:11.420 --> 03:16.550 But if not, you might want to wait a little bit longer before going ahead and making the purchase. 03:16.550 --> 03:21.680 But right now, of course, I don't have any sales, so I'm going to be focusing on the free version. 03:21.680 --> 03:24.590 So let's actually go ahead and install this. 03:24.590 --> 03:30.770 And just before I do, I want to emphasize that the free version is going to give us all of the functionality 03:30.770 --> 03:35.360 that we need at this stage of the business, you really don't need anything else. 03:35.360 --> 03:37.280 So I click on install. 03:37.280 --> 03:41.180 It shows me the standard page to show what this app needs access to. 03:41.180 --> 03:43.910 So I then go ahead and click on install once again. 03:43.910 --> 03:46.820 And now I need to create a free account. 03:46.820 --> 03:51.980 So for the email of course I'm going to use info at Best bargains.com. 03:51.980 --> 03:55.700 And then I should create a password and click on Get Started. 03:55.700 --> 03:57.980 Which brings me to this short questionnaire. 03:58.010 --> 04:02.630 Now don't worry if you're not seeing exactly the questions that it asks here, because like a lot of 04:02.630 --> 04:05.930 software, they tend to change the sign up process from time to time. 04:05.930 --> 04:08.810 And also keep in mind it really isn't that important. 04:08.810 --> 04:14.150 This is more for internal use at Tédio, but nevertheless, let me at least fill in my name. 04:14.150 --> 04:20.270 So Tim, for my job role, I am the founder and how I want to interact with my customers will mostly 04:20.270 --> 04:21.590 be live chat. 04:21.590 --> 04:22.700 Click on next. 04:22.700 --> 04:25.220 My company is an online store. 04:25.220 --> 04:29.720 It's only me scrolling down a bit we'll click on I don't know yet. 04:29.720 --> 04:33.170 And then for how your website was built, of course it's Shopify. 04:33.170 --> 04:33.950 Click on next. 04:33.950 --> 04:38.150 Once again, we want to have up and running as soon as possible. 04:38.150 --> 04:39.920 I'm currently using well that's nothing. 04:39.920 --> 04:43.550 So we'll just click on just Getting started and then scrolling on down a little bit more. 04:43.550 --> 04:45.290 Where did you learn about Tideo? 04:45.290 --> 04:46.250 Well, it was from me. 04:46.250 --> 04:50.630 So I guess we click on someone, told me about it and then have you used video before? 04:50.630 --> 04:52.580 No, this is my first time. 04:52.580 --> 04:57.200 And then I can click on start and then come down here where it says Offer Live support. 04:57.200 --> 04:59.810 Click on Live Support and then click on Let's Go. 05:00.100 --> 05:04.780 And then you might see something like this where it's saying your seven day full featured trial starts 05:04.780 --> 05:05.260 now. 05:05.290 --> 05:08.230 In other words, gently pushing you towards a paid plan. 05:08.230 --> 05:10.600 But as I said before, we don't need that. 05:10.600 --> 05:15.640 We're going to make use of the free forever plan, so let's just come out of here entirely. 05:15.640 --> 05:19.840 Which brings me finally to the audio dashboard where we can now get started. 05:19.840 --> 05:25.090 But just before we do, I want to show you how you can get back to this page at any time. 05:25.090 --> 05:32.350 So going back to admin, if you click on apps, you can now see that you've got two installed apps dropshipping 05:32.350 --> 05:33.850 and of course now Tideo. 05:33.850 --> 05:37.120 And to kick off audio all I need to do is to click on it. 05:37.120 --> 05:40.000 You can see that my email address is already pre filled in. 05:40.000 --> 05:43.390 So the only thing then I need to do is to enter my password. 05:43.390 --> 05:47.230 And then I can log in and I'm back to the Tideo dashboard. 05:47.230 --> 05:49.990 So that's tideo all set up and ready to go. 05:49.990 --> 05:55.150 And so in the next lecture I'm going to show you how to set up your very first live chat.