So in this lecture and the next, I'm going to show you how you can massively improve your customer
service by installing live chat.
And to do that we're going to use an app.
And that app is called Teydea.
And so of course, the first thing we need to do is to actually install Tido itself.
So come down to apps in the search box type Teydea.
So t I'd I o where you see this Teydea live chat and I chat bots free plan available.
And of course we're going to be making use of the free plan.
So go ahead and click on this.
And it opens up the App store and takes me straight to the Teydea home page.
And the first thing I want to draw your attention to is if I just scroll down here a little bit, it
says Teydea is a customer experience platform that enables online stores to provide excellent customer
service, which is what I'm going to be showing you in this lecture.
But the app can also help us turn passive visitors into active buyers, which is also something I'm
going to be showing you.
But later on in the course and in fact, as we progress, you're going to see that video is going to
help us out an enormous amount with many of the key aspects of your business.
Okay.
So just before we do install this, let's go up to the top where I draw your attention to the rating,
which is 4.6 out of five.
There are tons of reviews.
And if I scroll down here a bit further, you can see that this app has been around since 2014.
It really is a very well established app.
And then let's scroll down to the pricing.
And it's at this point that I want to give you three really important tips whenever you are considering
buying an app.
So tip number one, always make use of the free version.
Or if there isn't a free version, make use of the free trial.
And I know that sounds obvious, but you'd be amazed the number of people that just go straight in to
buying the app itself.
So always make use of free.
Tip number two only buy apps with money that you have from sales in your business.
Do not be tempted to take money from elsewhere.
And so that means in the beginning, when you don't have any sales, you shouldn't be buying any apps.
Or to put it another way, the apps that you do install should all have a free forever plan as an option.
And the two apps that I've shown you up to this point, both dropshipping and now Tédio, have a free
forever plan.
But of course the sales are going to come in, you are going to have money in your bank account.
And so at some point you will want to buy apps.
Which brings me to tip number three.
And that is when you're buying an app, you should ask yourself the question, is this app going to
give me at least a ten times return on my investment?
So what do I mean by that?
Well, taking this customer service as an example, you can see that it's $29 per month.
So if I were to buy this version of Tédio, I would want to make sure that it's going to bring me at
least $290 per month, in other words, ten times my initial investment.
Now, that's not always easy to measure, but you should at least have some kind of feeling.
And so in this case, you'd be asking yourself the question, if I do buy this more expensive service
and it gives me all of these extra features, is it really going to take my business up a level?
Is it really going to bring me that extra money?
And if you feel that it does, then go ahead.
But if not, you might want to wait a little bit longer before going ahead and making the purchase.
But right now, of course, I don't have any sales, so I'm going to be focusing on the free version.
So let's actually go ahead and install this.
And just before I do, I want to emphasize that the free version is going to give us all of the functionality
that we need at this stage of the business, you really don't need anything else.
So I click on install.
It shows me the standard page to show what this app needs access to.
So I then go ahead and click on install once again.
And now I need to create a free account.
So for the email of course I'm going to use info at Best bargains.com.
And then I should create a password and click on Get Started.
Which brings me to this short questionnaire.
Now don't worry if you're not seeing exactly the questions that it asks here, because like a lot of
software, they tend to change the sign up process from time to time.
And also keep in mind it really isn't that important.
This is more for internal use at Tédio, but nevertheless, let me at least fill in my name.
So Tim, for my job role, I am the founder and how I want to interact with my customers will mostly
be live chat.
Click on next.
My company is an online store.
It's only me scrolling down a bit we'll click on I don't know yet.
And then for how your website was built, of course it's Shopify.
Click on next.
Once again, we want to have up and running as soon as possible.
I'm currently using well that's nothing.
So we'll just click on just Getting started and then scrolling on down a little bit more.
Where did you learn about Tideo?
Well, it was from me.
So I guess we click on someone, told me about it and then have you used video before?
No, this is my first time.
And then I can click on start and then come down here where it says Offer Live support.
Click on Live Support and then click on Let's Go.
And then you might see something like this where it's saying your seven day full featured trial starts
now.
In other words, gently pushing you towards a paid plan.
But as I said before, we don't need that.
We're going to make use of the free forever plan, so let's just come out of here entirely.
Which brings me finally to the audio dashboard where we can now get started.
But just before we do, I want to show you how you can get back to this page at any time.
So going back to admin, if you click on apps, you can now see that you've got two installed apps dropshipping
and of course now Tideo.
And to kick off audio all I need to do is to click on it.
You can see that my email address is already pre filled in.
So the only thing then I need to do is to enter my password.
And then I can log in and I'm back to the Tideo dashboard.
So that's tideo all set up and ready to go.
And so in the next lecture I'm going to show you how to set up your very first live chat.