WEBVTT 00:00.080 --> 00:04.580 So now that you're at the point that your customers can buy any of your products from your store, the 00:04.580 --> 00:08.990 next thing we want to make sure they can do is to actually track their orders once they've made them. 00:08.990 --> 00:13.490 Because, as I'm sure you're aware, when you've made purchases online, being able to track your order 00:13.490 --> 00:15.380 really is a great feature. 00:15.380 --> 00:19.190 And so to make that happen, no surprise, we're going to be using an app. 00:19.190 --> 00:26.330 So come down to apps and type in Aftership and then click on search Aftership in the Shopify App Store. 00:26.330 --> 00:30.080 And this is the app you're looking for Aftership order tracking. 00:30.080 --> 00:34.790 So clicking on this, it brings me to the home page for the app where you can see there's a fantastic 00:34.790 --> 00:35.300 rating. 00:35.300 --> 00:39.800 And then scrolling on down here a bit further, you can see that this app has been around for a very 00:39.800 --> 00:40.520 long time. 00:40.520 --> 00:46.640 And in addition to all of that, there is a completely free version which gives you up to 50 shipments 00:46.640 --> 00:49.790 per month, which is absolutely fantastic when getting started. 00:49.790 --> 00:54.740 But just before we actually go ahead and install this, what actually is this app going to do for us? 00:54.740 --> 00:59.330 Well, as you might imagine, in the world of shipping, there are literally thousands of different 00:59.330 --> 01:03.800 carriers, and the vast majority of those carriers will have their own tracking system. 01:03.800 --> 01:08.510 Now, while that might sound great if you imagine that with your store, you start working with ten 01:08.510 --> 01:13.010 different carriers, that would mean that you're also working with ten different tracking systems. 01:13.010 --> 01:16.910 And as you can imagine, that could get pretty confusing and pretty overwhelming. 01:16.910 --> 01:22.700 And so in order to avoid all of that, Aftership brings all of the different tracking systems from all 01:22.700 --> 01:25.100 of the different carriers into one place. 01:25.100 --> 01:30.710 And that means it's not only far easier for us as a store owner, but also for your customers. 01:30.710 --> 01:35.630 They will only need to go to one place to find where that product is, and that place is going to be 01:35.630 --> 01:38.960 a branded tracking page directly on your store. 01:38.960 --> 01:44.660 And so I hope you can clearly see why we want to use Aftership and the enormous benefits that it brings. 01:45.080 --> 01:45.530 Okay. 01:45.530 --> 01:48.080 So let's actually go ahead and install this app. 01:48.080 --> 01:54.290 So clicking on Install and install once again it brings me to the welcome dialog where you can see that 01:54.290 --> 01:58.610 it says ready to improve your efficiency and reduce a Wizmo tickets. 01:58.610 --> 02:03.080 Now if you don't know what Wizmo is, it's an acronym for where is my order? 02:03.080 --> 02:09.170 Okay, so let me click on Let's Get Started, where you can see straight away that my store is connected, 02:09.170 --> 02:15.200 meaning that Aftership will be automatically aware of any orders on my site and therefore be able to 02:15.200 --> 02:15.860 track them. 02:15.860 --> 02:21.470 Now, as ever, with these apps there is tons of functionality, but we are only looking to use two 02:21.500 --> 02:27.800 key features, the first of which is to provide a tracking page on our site so that our customers can 02:27.800 --> 02:30.020 easily track their order at any time. 02:30.020 --> 02:36.710 And secondly, we want Aftership to send out a series of emails to notify our customers at key stages 02:36.710 --> 02:38.210 in the order process. 02:38.210 --> 02:40.580 So let's actually start with those emails. 02:40.580 --> 02:43.640 And to do that we come over here where it says notifications. 02:43.640 --> 02:49.910 And when I click on notifications, here are the seven notifications already set up and ready to go 02:49.910 --> 02:51.350 out at the appropriate time. 02:51.350 --> 02:57.500 Now these notifications, which it also refers to as flows, are effectively a combination of both email 02:57.500 --> 02:58.970 and SMS. 02:58.970 --> 03:02.960 And to make sure all of that actually happens, all we need to do is to activate them. 03:02.960 --> 03:06.410 So coming over here to the right hand side you see this little slider. 03:06.410 --> 03:07.370 Click on this. 03:07.370 --> 03:10.850 And in the first instance it's going to ask you to set up SMS. 03:10.850 --> 03:12.500 So I click on Set Up now. 03:12.500 --> 03:16.340 And because we're using the free service I'll simply click on United States. 03:16.340 --> 03:17.510 Click on next. 03:17.510 --> 03:20.030 Put in my name and my last name. 03:20.030 --> 03:25.340 My company website is already pre-filled in and my contact email address of course is going to be info 03:25.340 --> 03:27.320 at BestBuy bargains.com. 03:27.320 --> 03:32.030 Scrolling on down a bit further, I need to put in my contact phone number and my address. 03:32.030 --> 03:32.210 Now. 03:32.210 --> 03:34.550 At this stage, if you don't have a company, don't worry. 03:34.550 --> 03:36.650 Simply put in your own personal address. 03:36.650 --> 03:39.200 You can always change it at any time later on. 03:39.380 --> 03:40.880 Okay, so I filled all that in. 03:40.880 --> 03:46.850 I click on next, where we then need to ensure that we are simply compliant with various rules and regulations. 03:46.850 --> 03:48.770 Now, to do this, it's pretty straightforward. 03:48.770 --> 03:54.440 All you need to do is to go back to Shopify admin, where you can see that I'm already on settings and 03:54.440 --> 04:01.400 checkout, and then if I scroll down a bit until I see this, my marketing options, because I'm potentially 04:01.400 --> 04:05.510 going to contact people via SMS, I need to check this box. 04:05.510 --> 04:07.100 It then brings up this little warning here. 04:07.100 --> 04:11.450 It says you need to set up your Terms of Service and Privacy policy in your legal settings. 04:11.450 --> 04:16.190 And if you followed my guidelines several lectures ago when we were actually setting up these pages, 04:16.190 --> 04:17.900 you should be absolutely fine. 04:17.900 --> 04:20.120 But of course, it's always well worth a check. 04:20.120 --> 04:21.830 So let me save this. 04:21.830 --> 04:26.660 I'll then go back to Aftership and then check this box where it says I've already set it up, and then 04:26.660 --> 04:29.990 I can click on confirm and then on save. 04:29.990 --> 04:32.120 I'll then enable the flow itself. 04:32.120 --> 04:34.520 And you can see now that the slider has been switched on. 04:34.520 --> 04:39.380 Now I know that was a little bit fiddly in setting up the SMS, and to be honest, that's not really 04:39.380 --> 04:41.270 one of the key features that you want to use. 04:41.270 --> 04:45.110 You want to maximise the use of emails because it's completely free. 04:45.110 --> 04:48.590 However, Aftership does slightly force us to go through that process. 04:48.590 --> 04:54.470 But good news, you only needed to do it that one time because when I activate the next flow, it simply 04:54.470 --> 04:56.210 asked me whether I want to enable it. 04:56.210 --> 04:57.260 And of course I do. 04:57.260 --> 04:59.810 And so now what I'm going to do is enable all of the. 05:00.230 --> 05:00.860 Flows. 05:00.890 --> 05:02.240 Okay, so that's all done. 05:02.240 --> 05:07.100 You can see that they've all been switched on, meaning that my notifications are now ready to go. 05:07.100 --> 05:11.450 And we can now turn our attention to creating our own tracking page on your site. 05:11.450 --> 05:14.900 So to do that we go over here where it says tracking pages. 05:14.900 --> 05:19.730 And that brings up a whole series of templates that we can choose from to create our tracking page. 05:19.730 --> 05:24.590 Now, one of the things you might notice straight away is that it's not simply a tracking page. 05:24.590 --> 05:29.840 As you can see down here for this Hess template, it says a clean, modern template that helps promote 05:29.840 --> 05:32.450 your products and post-purchase services. 05:32.450 --> 05:36.740 Because of course, while your visitors are regularly visiting this page in order to see where their 05:36.740 --> 05:42.110 order is, it's also a perfect opportunity for you to promote any other products and services that you 05:42.110 --> 05:47.600 might have on your site, but right now, I'm just going to keep it simple and select this Hess template. 05:47.600 --> 05:52.700 So clicking on create page and then on select template, you can see that the first thing I need to 05:52.700 --> 05:54.140 do is to give it a name. 05:54.140 --> 05:58.430 So I will call it simply Best Bargains and click on create. 05:58.430 --> 06:03.620 And that brings up this fantastic editor where you have a lot of incredible functionality to really 06:03.620 --> 06:05.690 create a fantastic tracking page. 06:05.690 --> 06:08.780 Now I would definitely encourage you to explore some of this functionality. 06:08.780 --> 06:11.900 But right now and as I just said, I'm going to keep things simple. 06:11.900 --> 06:15.440 And so I'm actually going to remove some of the features that I see by default. 06:15.440 --> 06:20.210 And I'm going to start with the header, because what I want to do is to include my own logo. 06:20.210 --> 06:24.710 And then also I'm going to remove this menu over here because at this stage it's really more than I 06:24.710 --> 06:25.160 need. 06:25.160 --> 06:28.190 And so to make that happen I come over here to header click on it. 06:28.190 --> 06:30.380 And it's here that you see the menu items. 06:30.380 --> 06:32.900 So I'm actually going to go ahead and delete each one. 06:36.370 --> 06:39.550 And then having done that, I'm going to add my own logo. 06:39.550 --> 06:43.150 So scrolling on down a bit further, you see this remove button here. 06:43.150 --> 06:46.570 If I click on this I can now go ahead and select my image. 06:46.570 --> 06:49.540 And now that that's selected you can see it's a little bit small. 06:49.540 --> 06:53.890 So I'll come down here to image size and just go ahead and make it a bit bigger. 06:53.890 --> 07:00.070 So let's leave it at let's say 130 looks pretty good okay. 07:00.070 --> 07:05.020 And then lastly I'm just going to remove this banner here where it says check out our summer sale. 07:05.020 --> 07:08.860 In order to do that I just click on it and it's here that you can see the header message. 07:08.860 --> 07:10.660 So I'm just going to remove it. 07:10.660 --> 07:11.680 Click on delete. 07:11.680 --> 07:13.840 You can see that the banner has disappeared. 07:13.840 --> 07:17.740 And therefore the only thing left to do is to come over here to the top right hand corner and click 07:17.740 --> 07:18.790 on save. 07:18.790 --> 07:21.730 Now of course there's an awful lot more that I could do there. 07:21.730 --> 07:25.720 And as I said before, I would really encourage you to play with this because you really can create 07:25.720 --> 07:27.430 an amazing tracking page. 07:27.430 --> 07:32.350 But right now, I'm just going to come out of this because I now want to show you how to add this page 07:32.350 --> 07:33.580 to your store. 07:33.580 --> 07:39.520 And in order to do that, I draw your attention to this part here where it says URLs and domain, because 07:39.520 --> 07:42.700 this URL here is actually your tracking page. 07:42.700 --> 07:46.600 And so to add it to our store, the first thing we want to do is to copy it. 07:46.600 --> 07:53.890 So I click on the copy URL button and then head back to admin and go to the online store and navigation. 07:53.890 --> 07:58.210 And what we're going to do is to add it in as part of our customer service menu, because of course, 07:58.210 --> 08:01.990 being able to track your order is a fantastic customer service feature. 08:01.990 --> 08:03.730 So go ahead and click on main menu. 08:03.730 --> 08:06.940 We'll collapse the our Fabulous products menu just for the moment. 08:06.940 --> 08:12.340 Scroll down to the customer service because we're going to add in another menu item. 08:12.340 --> 08:17.680 So clicking on Add Menu item I'm going to give it a name, which of course is going to be track Your 08:17.680 --> 08:18.280 Order. 08:18.280 --> 08:23.710 And then in this box here I'm now going to paste in that link that I just copied. 08:23.710 --> 08:28.810 So I paste it in select it, and then simply go ahead and click on add. 08:28.810 --> 08:34.990 We'll then save it and then go over to the store itself to see how my new tracking page actually looks. 08:34.990 --> 08:37.510 So here I am I click on Customer service. 08:37.510 --> 08:39.100 Here is my new menu item. 08:39.100 --> 08:45.310 Track your order and clicking on this brings up my new fantastic page where my customers can now track 08:45.310 --> 08:49.420 their orders, which I hope you would agree is absolutely fantastic. 08:49.420 --> 08:54.730 Now we're not quite done yet, because there is still one small thing that I need to do, because now 08:54.730 --> 09:01.420 that we have a tracking page, you might remember under the Shipping and handling page, we put in this 09:01.420 --> 09:04.210 placeholder text link to tracking page. 09:04.210 --> 09:06.820 Well now of course we can actually add in the link. 09:06.820 --> 09:09.640 So let's go back to admin over to pages. 09:09.640 --> 09:11.200 Click on Shipping and Handling. 09:11.200 --> 09:15.040 And then down here in the text let's take out the parentheses. 09:15.040 --> 09:19.270 Highlight the text itself and then come up here to these three little dots. 09:19.270 --> 09:22.480 And click on the little insert link icon where I can. 09:22.480 --> 09:26.560 Or once again paste in the aftership URL that I copied. 09:26.560 --> 09:33.670 And then all I need to do is to click on insert link, save this, go back to the site and refresh. 09:33.670 --> 09:36.190 And now we see the link link to tracking page. 09:36.190 --> 09:41.200 And of course when I click on it, it takes me straight to my tracking page, which means that everything 09:41.200 --> 09:46.300 is now perfectly set up to allow my customers to track their orders at any time. 09:46.300 --> 09:49.660 And just to reiterate, I've done all of this for free. 09:49.660 --> 09:54.340 Yes, there are paying versions for aftership, but I hope you can now see that the free version gives 09:54.340 --> 09:56.560 you everything that you need to get started. 09:56.560 --> 10:01.300 And then as your business grows, as you get more and more orders, it's at that point that you might 10:01.300 --> 10:03.520 consider upgrading to the paying versions. 10:03.520 --> 10:09.220 But given the amount of revenue that you'll be making at that point in time, they should be very affordable.