Okay.
Welcome back.
And of course, in the last lecture, I showed you the process that a customer will go through when
they buy a product from your store.
And so in this lecture, as the store owner, I want to show you how you would then send the product
directly to the customer.
How you would fulfill the order.
And straight away over here on Shopify Admin, you may have noticed that under the orders tab, we now
have a little one because of course we just made an order.
And if I click on this, it shows me the order itself with the date that I made it, the customer,
Bob sharp, where it came from, which of course was my online store, the total order value, which
was 29.95, which has been paid.
But under the fulfillment status, you'll notice that it's marked as unfulfilled, meaning that we haven't
yet sent this order to the customer.
So how do we do that?
Well, of course, that's what I'm going to be showing you in this lecture.
But just before we get into that, let's click into the order itself, because it's here that we can
see all of the detail and straight away I'd like to draw your attention to this, the location where
you can see that it's marked as C.J. dropshipping.
And that's because, as I'm sure you remember, I originally imported this product from CJ dropshipping.
Now, at the time you might remember me saying that CJ dropshipping was far more than just a place where
we could import products, and that we can also use it to fulfill the orders themselves.
And so that's exactly what we're about to do then for the delivery method, of course it's free shipping
because that's what we set up.
I then have the product itself which has been paid for where we see the subtotal, the shipping, and
then the overall total.
And then below all of this we have a timeline.
And at the moment you can see and starting from the bottom up that first of all, Bob sharp placed his
order on the online store that generated a confirmation where he then paid via PayPal express checkout,
and then the system sent him an order confirmation email, which we looked at in the last lecture.
Then, scrolling back up towards the top, there is a notes section, which, if we had allowed it at
the point of the checkout, the customer could have left a note about their product for some reason,
but generally we don't use that, which is why you see no notes from customer.
And then talking of the customer, here he is, Bob sharp.
He's made one order.
Here is the contact information with the email.
I didn't leave a phone number, so nothing is marked here.
And then the shipping address and the billing address, which is the same as the shipping address itself.
Below that we have a conversion summary.
And this is quite interesting because not only is it going to show me the number of orders from Bob
sharp over time, but it's also going to show me the number of times that Bob sharp visits my store
and then makes a purchase.
In other words, the number of times that they convert to a sale.
The conversion summary below that we have the fraud analysis, which sounds quite scary and daunting,
but in fact it simply Shopify allowing us to see whether there was anything suspicious about this payment.
Now you can see here for me, the risk was low.
And in 99% of cases, that's exactly how it's going to be for you.
In other words, there's nothing to worry about.
But if there was any suspected fraudulent activity, for example, the use of a credit card that doesn't
actually tie up with the delivery address, then it might be marked as either medium or high.
And if that happens, you may not want to fulfill the order at all.
Or you could send a polite email to the buyer asking them for some basic additional information so that
you can be confident about going ahead with the order itself.
And then finally to tags.
Well, basically we would use this for internal use, giving this order a keyword so that we could find
it easily back within the search.
And the use of this is very much a personal preference.
And personally we don't really use it.
And therefore I'm going to leave it blank.
Now of course you know that this product is unfulfilled.
We need to fulfill it.
We need to send it to the customer.
And so you might be thinking, looking at this fulfill item button here, that therefore the only thing
we need to do is to simply click on this button.
And that will go ahead and fulfill the order.
Now that would be the case if we were running our own warehouse, but we're drop shipping, so we're
not.
And of course we got this product originally from CJ Drop Shipping.
And therefore to fulfill the order we need to go back to C.J., dropshipping itself.
And so heading back to C.J., you can see that I've come straight away to orders and store orders where
you see exactly the same order that we were just looking at on the Shopify admin system.
And that's because, of course, Shopify and CJ dropshipping are perfectly synchronized.
And that means all of the information that I need is already here.
And therefore the only thing left to do is for me to select the shipping method that we're going to
use to actually send this product to the customer.
And to do that, I come over here and click on this select button where you can see in this instance,
and this is going to vary enormously.
But in my case right now I have two possibilities USPS plus VIP or USPS plus.
And you can see that the shipping costs for the first one is $5.46.
And for the second one it's $9.83, and that the estimated delivery time is exactly the same for both.
So of course I'm going to choose the cheaper one.
And just as a little reminder, the $5.46 is well in line with the average of $5 that we generally try
to pay for shipping.
So let me select this, and then I'll come over to this check box here to actually highlight the order
itself.
And then come down to this button down in the right hand corner where it says add to orders picking.
And when I click on this up here in the top menu it now says order picking one.
And so if I go to this menu item here is the order once again.
Now just to be clear, order picking is basically saying that this product is now ready for shipment.
Everything is in place except for one thing, which of course is that we need to actually pay for the
product itself.
And as you can see, for us as the store owner, that's going to be a total of $9.91.
And that's made up of the product itself at $4.45, and in this case, the shipping of $5.46.
So we're about to pay $9.91 to CJ.
But of course, we just sold this product on our store for 29.95, a profit of approximately $20.
And even in the future, if you were paying for advertising, you would still have an incredible profit
margin, which of course is why dropshipping is so exciting.
So let me now go to the final step and move this order towards the payment itself.
So let me select it once again and then come down here where you see the submit button.
I click on submit which takes me to the order confirmation.
And as long as everything looks great, which of course it does, I simply need to click on submit again
and then go ahead and actually make the payment.
And you can see that there are various payment methods available.
So I'm going to go ahead and actually buy this product on dropshipping.
And I'll see you in a moment once I'm done.
Okay.
I'm back.
I've made the payment.
And you can now see that the order has been moved over to processing, meaning that they are now preparing
the product.
And you can also see that they've already issued a tracking number.
Now, of course, you know that that tracking number is now going to sync perfectly with Aftership.
And then Aftership will be sending our customer notifications so that they can track their order on
our website at any time.
And that means there is nothing more for you to do.
And because, as you know, dropshipping and Shopify are perfectly synchronized.
If I now go back to the order on Shopify, you can now see that it has been fulfilled and that those
fulfillment buttons that we saw before have disappeared.
And just for completeness, if I scroll down to the timeline, here is the fulfillment process that
we just completed on dropshipping.
It really is a simple yet very powerful system.
But having said that, you might be thinking to yourself, well, hang on a second, there were a few
steps there that seems a little bit fiddly, but trust me, once you've done this just a couple of times,
you're going to see how quick and easy this is to do.
But in the future, when you're getting potentially hundreds of orders a day, of course it probably
wouldn't be a great use of your time to be sitting there actually making the orders themselves.
And it's at that point that you might want to get somebody else to do the orders for you.
And I'll talk about how to actually do that in a couple of lectures.
But right now, super congratulations, because you now know how to fulfill orders using dropshipping.