WEBVTT 00:00.080 --> 00:00.620 Okay. 00:00.620 --> 00:01.400 Welcome back. 00:01.400 --> 00:05.510 And of course, in the last lecture, I showed you the process that a customer will go through when 00:05.510 --> 00:07.250 they buy a product from your store. 00:07.280 --> 00:12.440 And so in this lecture, as the store owner, I want to show you how you would then send the product 00:12.440 --> 00:14.150 directly to the customer. 00:14.180 --> 00:16.760 How you would fulfill the order. 00:16.760 --> 00:22.790 And straight away over here on Shopify Admin, you may have noticed that under the orders tab, we now 00:22.790 --> 00:26.150 have a little one because of course we just made an order. 00:26.150 --> 00:31.160 And if I click on this, it shows me the order itself with the date that I made it, the customer, 00:31.160 --> 00:36.530 Bob sharp, where it came from, which of course was my online store, the total order value, which 00:36.530 --> 00:39.530 was 29.95, which has been paid. 00:39.530 --> 00:45.890 But under the fulfillment status, you'll notice that it's marked as unfulfilled, meaning that we haven't 00:45.890 --> 00:47.930 yet sent this order to the customer. 00:47.930 --> 00:49.310 So how do we do that? 00:49.310 --> 00:52.550 Well, of course, that's what I'm going to be showing you in this lecture. 00:52.550 --> 00:57.410 But just before we get into that, let's click into the order itself, because it's here that we can 00:57.410 --> 01:03.530 see all of the detail and straight away I'd like to draw your attention to this, the location where 01:03.550 --> 01:06.370 you can see that it's marked as C.J. dropshipping. 01:06.370 --> 01:12.100 And that's because, as I'm sure you remember, I originally imported this product from CJ dropshipping. 01:12.100 --> 01:17.140 Now, at the time you might remember me saying that CJ dropshipping was far more than just a place where 01:17.140 --> 01:22.090 we could import products, and that we can also use it to fulfill the orders themselves. 01:22.090 --> 01:27.730 And so that's exactly what we're about to do then for the delivery method, of course it's free shipping 01:27.730 --> 01:29.050 because that's what we set up. 01:29.050 --> 01:35.560 I then have the product itself which has been paid for where we see the subtotal, the shipping, and 01:35.560 --> 01:36.940 then the overall total. 01:36.940 --> 01:40.060 And then below all of this we have a timeline. 01:40.060 --> 01:44.770 And at the moment you can see and starting from the bottom up that first of all, Bob sharp placed his 01:44.770 --> 01:51.580 order on the online store that generated a confirmation where he then paid via PayPal express checkout, 01:51.580 --> 01:56.500 and then the system sent him an order confirmation email, which we looked at in the last lecture. 01:56.500 --> 02:01.960 Then, scrolling back up towards the top, there is a notes section, which, if we had allowed it at 02:01.960 --> 02:06.320 the point of the checkout, the customer could have left a note about their product for some reason, 02:06.320 --> 02:10.160 but generally we don't use that, which is why you see no notes from customer. 02:10.160 --> 02:13.280 And then talking of the customer, here he is, Bob sharp. 02:13.280 --> 02:14.570 He's made one order. 02:14.570 --> 02:17.390 Here is the contact information with the email. 02:17.390 --> 02:20.120 I didn't leave a phone number, so nothing is marked here. 02:20.120 --> 02:25.280 And then the shipping address and the billing address, which is the same as the shipping address itself. 02:25.280 --> 02:28.160 Below that we have a conversion summary. 02:28.160 --> 02:32.930 And this is quite interesting because not only is it going to show me the number of orders from Bob 02:32.930 --> 02:38.060 sharp over time, but it's also going to show me the number of times that Bob sharp visits my store 02:38.060 --> 02:39.620 and then makes a purchase. 02:39.650 --> 02:42.890 In other words, the number of times that they convert to a sale. 02:42.890 --> 02:49.550 The conversion summary below that we have the fraud analysis, which sounds quite scary and daunting, 02:49.550 --> 02:55.340 but in fact it simply Shopify allowing us to see whether there was anything suspicious about this payment. 02:55.370 --> 02:58.160 Now you can see here for me, the risk was low. 02:58.160 --> 03:01.700 And in 99% of cases, that's exactly how it's going to be for you. 03:01.700 --> 03:03.830 In other words, there's nothing to worry about. 03:03.830 --> 03:09.990 But if there was any suspected fraudulent activity, for example, the use of a credit card that doesn't 03:09.990 --> 03:15.240 actually tie up with the delivery address, then it might be marked as either medium or high. 03:15.240 --> 03:18.690 And if that happens, you may not want to fulfill the order at all. 03:18.690 --> 03:24.300 Or you could send a polite email to the buyer asking them for some basic additional information so that 03:24.300 --> 03:27.420 you can be confident about going ahead with the order itself. 03:27.450 --> 03:29.070 And then finally to tags. 03:29.070 --> 03:34.110 Well, basically we would use this for internal use, giving this order a keyword so that we could find 03:34.110 --> 03:35.820 it easily back within the search. 03:35.820 --> 03:38.400 And the use of this is very much a personal preference. 03:38.400 --> 03:40.440 And personally we don't really use it. 03:40.440 --> 03:42.600 And therefore I'm going to leave it blank. 03:42.630 --> 03:45.660 Now of course you know that this product is unfulfilled. 03:45.660 --> 03:46.950 We need to fulfill it. 03:46.980 --> 03:48.960 We need to send it to the customer. 03:48.960 --> 03:54.420 And so you might be thinking, looking at this fulfill item button here, that therefore the only thing 03:54.420 --> 03:56.880 we need to do is to simply click on this button. 03:56.880 --> 03:59.190 And that will go ahead and fulfill the order. 03:59.220 --> 04:04.350 Now that would be the case if we were running our own warehouse, but we're drop shipping, so we're 04:04.350 --> 04:04.740 not. 04:04.740 --> 04:08.310 And of course we got this product originally from CJ Drop Shipping. 04:08.310 --> 04:13.000 And therefore to fulfill the order we need to go back to C.J., dropshipping itself. 04:13.000 --> 04:19.690 And so heading back to C.J., you can see that I've come straight away to orders and store orders where 04:19.690 --> 04:24.700 you see exactly the same order that we were just looking at on the Shopify admin system. 04:24.700 --> 04:30.040 And that's because, of course, Shopify and CJ dropshipping are perfectly synchronized. 04:30.040 --> 04:33.700 And that means all of the information that I need is already here. 04:33.700 --> 04:38.080 And therefore the only thing left to do is for me to select the shipping method that we're going to 04:38.110 --> 04:41.080 use to actually send this product to the customer. 04:41.440 --> 04:46.900 And to do that, I come over here and click on this select button where you can see in this instance, 04:46.900 --> 04:48.640 and this is going to vary enormously. 04:48.640 --> 04:55.180 But in my case right now I have two possibilities USPS plus VIP or USPS plus. 04:55.180 --> 04:59.440 And you can see that the shipping costs for the first one is $5.46. 04:59.440 --> 05:05.800 And for the second one it's $9.83, and that the estimated delivery time is exactly the same for both. 05:05.800 --> 05:08.080 So of course I'm going to choose the cheaper one. 05:08.080 --> 05:15.030 And just as a little reminder, the $5.46 is well in line with the average of $5 that we generally try 05:15.060 --> 05:16.140 to pay for shipping. 05:16.140 --> 05:21.390 So let me select this, and then I'll come over to this check box here to actually highlight the order 05:21.390 --> 05:22.020 itself. 05:22.020 --> 05:26.760 And then come down to this button down in the right hand corner where it says add to orders picking. 05:26.760 --> 05:32.100 And when I click on this up here in the top menu it now says order picking one. 05:32.100 --> 05:36.030 And so if I go to this menu item here is the order once again. 05:36.060 --> 05:42.300 Now just to be clear, order picking is basically saying that this product is now ready for shipment. 05:42.300 --> 05:47.550 Everything is in place except for one thing, which of course is that we need to actually pay for the 05:47.550 --> 05:48.600 product itself. 05:48.600 --> 05:54.660 And as you can see, for us as the store owner, that's going to be a total of $9.91. 05:54.660 --> 06:01.440 And that's made up of the product itself at $4.45, and in this case, the shipping of $5.46. 06:01.440 --> 06:05.040 So we're about to pay $9.91 to CJ. 06:05.070 --> 06:12.930 But of course, we just sold this product on our store for 29.95, a profit of approximately $20. 06:12.960 --> 06:18.070 And even in the future, if you were paying for advertising, you would still have an incredible profit 06:18.070 --> 06:21.520 margin, which of course is why dropshipping is so exciting. 06:21.520 --> 06:26.260 So let me now go to the final step and move this order towards the payment itself. 06:26.260 --> 06:30.940 So let me select it once again and then come down here where you see the submit button. 06:30.970 --> 06:34.480 I click on submit which takes me to the order confirmation. 06:34.480 --> 06:39.850 And as long as everything looks great, which of course it does, I simply need to click on submit again 06:39.850 --> 06:42.220 and then go ahead and actually make the payment. 06:42.220 --> 06:45.010 And you can see that there are various payment methods available. 06:45.010 --> 06:48.820 So I'm going to go ahead and actually buy this product on dropshipping. 06:48.820 --> 06:51.070 And I'll see you in a moment once I'm done. 06:52.000 --> 06:52.390 Okay. 06:52.420 --> 06:53.020 I'm back. 06:53.020 --> 06:54.040 I've made the payment. 06:54.040 --> 06:59.500 And you can now see that the order has been moved over to processing, meaning that they are now preparing 06:59.500 --> 07:00.100 the product. 07:00.100 --> 07:03.640 And you can also see that they've already issued a tracking number. 07:03.670 --> 07:08.590 Now, of course, you know that that tracking number is now going to sync perfectly with Aftership. 07:08.590 --> 07:14.290 And then Aftership will be sending our customer notifications so that they can track their order on 07:14.290 --> 07:16.240 our website at any time. 07:16.240 --> 07:18.990 And that means there is nothing more for you to do. 07:18.990 --> 07:23.790 And because, as you know, dropshipping and Shopify are perfectly synchronized. 07:23.790 --> 07:30.000 If I now go back to the order on Shopify, you can now see that it has been fulfilled and that those 07:30.000 --> 07:33.060 fulfillment buttons that we saw before have disappeared. 07:33.060 --> 07:38.190 And just for completeness, if I scroll down to the timeline, here is the fulfillment process that 07:38.190 --> 07:40.770 we just completed on dropshipping. 07:40.770 --> 07:44.370 It really is a simple yet very powerful system. 07:44.370 --> 07:48.750 But having said that, you might be thinking to yourself, well, hang on a second, there were a few 07:48.750 --> 07:53.820 steps there that seems a little bit fiddly, but trust me, once you've done this just a couple of times, 07:53.820 --> 07:56.880 you're going to see how quick and easy this is to do. 07:56.880 --> 08:02.250 But in the future, when you're getting potentially hundreds of orders a day, of course it probably 08:02.250 --> 08:07.080 wouldn't be a great use of your time to be sitting there actually making the orders themselves. 08:07.080 --> 08:11.430 And it's at that point that you might want to get somebody else to do the orders for you. 08:11.430 --> 08:14.790 And I'll talk about how to actually do that in a couple of lectures. 08:14.790 --> 08:21.690 But right now, super congratulations, because you now know how to fulfill orders using dropshipping.